ATL Recovery has a transparent data recovery process with no hidden costs. The evaluation process will ensure that you know exactly what is recoverable before deciding to go through with the data recovery.
We offers several data recovery service levels to accommodate every situation, budget and urgency. Turnaround times are dependent on the complexity of the data loss. The table reflects typical or average turnaround times.
- Standard 5-10 Business Days
- Emergency Worked on 24/7, until job is completed (within 3 days)
Frequently Asked Questions
Data Recovery Services
A: If you are shipping an internal drive, please make sure to wrap your media in static-free packaging.
Please do not send us a computer system, only the media device is necessary. Please check with your manufacturer’s instructions on how to safely remove the media and how this action potentially affects your product warranty.
Also, please do not send your power supplies and accessories as they will be disposed of.
In Windows, finding the “Users” folder is key to locating the important data once a recovery is complete. Searching using Windows Explorer is the simplest way of finding that folder. The “Users” folder contains the “My Pictures”, “Desktop”, “My Documents”, etc folders.
If an External drive was sent in for recovery, it will likely be the same folder organisation style as before the failure occurred. If the recovery did not retain folder structure, searches of files types can be used to locate critical information. Using search flags such as “EXT:” will search for common extensions. (Example: “EXT:.jpg” will search for all jpg files within a directory. Substituting jpg for docx, xlsx, png, etc. for each desired file type.)
For Mac Users
In Mac, the “Users” folder is typically where critical files will be stored, similarly to Windows. Extension searches are a little bit different in Finder. Using the drop down menus to search by “Kind” will display general file types. External drives NOT set up for Time Machine will likely be the in the same folder organisation style as before the failure.
External drives used with Time Machine Back-ups can be very tricky to locate data. Data will be spread throughout the back-up dates. Usually the most recent back-up date will contain the lost information, previous back-ups will contain data that was deleted in the past if those files are needed and cannot be located in the most recent backup. Data will be stored in a folder titled “backups.backupsdb”. From there, one must navigate the folders to find the most recent backup and locate the “Users” folder within that back up. Time Machine Recoveries can also show what should be a folder as an inaccessible file. Those files mean that in that current back-up, there were no updates from a previous back-up. In order to locate data in these situations, navigate through previous back-ups until the file is located.